03 intermediate level course in customer service (level 2) l/503/0394 carry out direct sales activities in a contact centre 2 5 15 h/506/1912 negotiate in a business environment 3 4 18. 175,559 customer service level 2 jobs available on indeedcom apply to customer service representative, senior customer service representative, customer service manager and more. Apprenticeships are available at level 2 and level 3 from april 2018, the apprenticeship minimum wage is £370 per hour for further information on salaries, visit govuk and search 'apprenticeships. The btec level 2 diploma in customer service has been developed in collaboration with the sector skills body in response to emerging industry trends and the skills and knowledge requirements of employers in the service sector.
The first level of customer service occurs when a customer meets or talks to a representative for your company the first time this contact may take place online, over the phone or in person your business must strive to make a good first impression because the first contact will shape the customer's future transactions with your company. Customer service level 2 exemplar test read the following questions and choose the correct answer a, b, c or d choose one answer only 1 why has customer service become an increasingly important factor influencing customer choice. Unit 2 task 1 costumer service introduction in this task i will be looking at costumer service and the affects it has on businesses i will be looking into the morrison's organisation who is the uk's fourth largest food retailer with over 400 stores. Customer service training handbook - level 2 view highfield's customer service handbook this publication acts as an ideal resource to support customer service training.
To truly take your customer service skills to the next level, you need to have some mastery of persuasion so you can convince interested customers that your product is right for them (if it truly is. Customer service level 2 the apprenticeship in customer service aims to build on and recognise good practice in customer service, in any industry, or to support technical expertise in any job role, acknowledging the importance of effective communication and service delivery. Btec level 2 diploma in customer service (qcf) learners must achieve the 5 mandatory units and learners will need to complete 4-8 optional units depending on the credit value of each unit. You haven't mentioned any 'staying within the law' what if you have dvd's that are age restricted anything that is sharp like scissors or knives, they are covered by legislation. Level 2 / this qualification is offered through ocnlr and it is suitable for those wishing to develop their communication skills to work effectively in a customer focused environment the course is four hours, one day a week lasting 14 weeks.
Start your customer service career with the customer service practitioner level 2 apprenticeship the customer service practitioner level 2 apprenticeship standard is your first step towards starting your career in a customer service role which can apply to a variety of sectors. Customer service level 2 unit one 1 customer service unit one: understanding the organisation (r/506/4854) unit 1 assessment assessment you should use this file to complete your assessment. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. Nhs customer service level 2 at skills training uk we go further in fully understanding what it is that our nhs clients want to achieve from their training. 3 assessment guidance it is expected that the majority of learners who will be undertaking this qualification will be employed, possibly part time, within a customer service role in an organisation.
The ocr level 2 nvq in customer service is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. Customer service knowledge unit two: prepare to deliver excellent customer service unit 2 assessment assessment you should use this file to complete your assessment the first thing you need to do is save a copy of this document, either onto your computer or a usb drive then work through your assessment, remembering to save your work regularly when you've finished, print out a copy to keep. Customer service level 2, unit 2 section1 essay organisation and the customer service role 1 complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
8 level 2 nvq certificate in customer service (4430-02) 12 opportunities for progression on completion of this qualification candidates may progress into employment or to the following. Customer service level 2 units contents no detail page cs 5 communicate verbally with customers 3 cs 6 communicate with customers in writing 5 cs 7 deliver customer. The average customer service representative ii salary in the united states is $40,296 as of september 28, 2018, but the range typically falls between $35,515 and $47,649 salary ranges can vary widely depending on many important factors, including education , certifications, additional skills, the number of years you have spent in your profession. This is the full version of the customer service level 2 quiz, with 25 questions that cover a range of the knowledge and understanding requirements of the customer service level 2 certificate please see the description below.